Shipping policy

Last updated: April 26, 2026

Thank you for shopping with Just Ducky! This Shipping Policy outlines how and when your order will be processed and delivered. By placing an order, you agree to the terms below.

Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment is confirmed. Orders placed on weekends or holidays will begin processing the next business day.

During major sales, product launches, or peak cheer competition season, processing times may be slightly longer. We'll do our best to keep you updated.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on the shipping method selected, package weight, and destination.

Estimated delivery times begin once your order has shipped, not when it is placed:

Standard Shipping (US): 3–7 business days
Expedited Shipping (US): 2–3 business days
International Shipping: 7–21 business days, depending on destination and customs

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather, customs processing, or events outside our control.

Shipment Confirmation and Tracking

Once your order has shipped, you'll receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update with the carrier.

Shipping Address

Please double-check your shipping address before completing checkout. Just Ducky is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us immediately. We'll do our best to update your order before it ships, but we cannot guarantee changes once an order has been processed.

Lost, Stolen, or Damaged Packages

Once a package is marked as delivered by the carrier, Just Ducky is not responsible for lost or stolen items. If your tracking shows delivered but you have not received your package, please:

Check with neighbors and household members
Contact your local post office or carrier
File a claim with the shipping carrier directly

If your package arrives damaged, please contact us within 7 days of delivery with photos of the damage so we can help resolve the issue.

International Shipping, Customs, and Duties

International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the customer's responsibility and are not included in the shipping cost at checkout. Customs policies vary widely between countries — please check with your local customs office for more information before ordering.

Returns Due to Non-Delivery

If a package is returned to us due to an incorrect address, failed delivery attempts, or unclaimed customs holds, the customer is responsible for any reshipment costs.

Contact

Questions about shipping? Please contact us here.

Just Ducky
104 E 600 S, Suite 533
Heber City, UT 84032
United States